The terms “Kaden,” “we,” “our,” and “us” include BayMark Health Services, Inc., d/b/a Kaden Health and our affiliates.
Identifiable patient information is treated as protected health information (as defined at 45 C.F.R. § 160.103) regulated by the Health Insurance Portability and Accountability Act of 1996, as amended, and its implementing regulations (“HIPAA”) and substance use disorder patient records regulated by the federal Substance Abuse Confidentiality Regulations at 42 C.F.R. Part 2)(“Part 2”). Identifiable patient information is handled by Kaden in accordance its HIPAA business associate agreements (“BAAs”) and Part 2 qualified service organization agreements (“QSOAs”), if applicable, with its customers.
THE SERVICE COLLECTS YOUR INFORMATION
Account Information. To have an account, you may need to provide information about yourself, the organization you are from, and/or the practice(s) you are working for or with, such as the organization name, your organization email address, postal address, professional registration with your state regulator, user name, user password, and/or user’s position at the practice or organization. You may also provide other optional information.
Using the Service. We collect information you provide through the Service.
Communicate with Us. We collect information about you through your communications with our customer-support team or through other communications with us.
HOW KADEN USES YOUR INFORMATION
Internal and Service-Related Usage. We use information for internal and service-related purposes and to improve the Service and our products and services. We handle information about you in accordance with the agreement we have in place with the health care provider that authorized your account (“Kaden Customer”). We handle Identifiable patient information you submit in accordance with the agreement and BAA (and QSOA, if applicable) we have in place with the Kaden Customer.
Communications. We may send emails to the email address you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, system maintenance, and other Service-related purposes.
Marketing. We may use information about you and your use of the Service for marketing purposes, such as sending you information we think may be useful or relevant to you. You may opt out of email marketing by using the unsubscribe link in a marketing email.
Anonymized and/or Aggregate Data. We anonymize and/or aggregate data collected through your use of the Service and may use and disclose it for internal business purposes and as otherwise permitted in our agreements with you and/or the practices you are working for or with.
KADEN MAY DISCLOSE YOUR INFORMATION
We Use Vendors and Service Providers. We share information we receive with vendors and service providers that perform services for us. For example, we will share your information with service providers, such as web and database hosting services.
Kaden Customer. We may share the information we receive with the Kaden Customer that authorized your account.
Service Users. We may share the information we receive with other users of the Service, such as Kaden Customer users and the treatment recipients about which you submit information through the Service.
Legal and Similar Disclosures. We may access, preserve, and disclose your information, if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; respond to your requests; comply with the law; or protect your, our, or others’ rights, property, or safety.
Merger, Sale, or Other Asset Transfers. If we are involved in a (proposed or actual) merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be disclosed in connection with the negotiation of such transaction, and/or sold or transferred as part of such a transaction as permitted by law and/or contract.
With Your Permission. We may also disclose your information with your permission.
Using the Service. We collect the information you provide through the Service. For example, when you submit your health information, such as in chats and appointment recordings, the Service will collect the information you provide in such submissions.
UPDATE YOUR INFORMATION OR POSE A QUESTION OR SUGGESTION
1720 Lakepointe Drive, Suite 117
Lewisville, TX 75057
ATTN: Kaden Advocates
Effective Date: June 3, 2022